Your booking is with the provider of the services offered on this Website (the "Service Provider"), and these general terms and conditions are entered into between you and the Service Provider. These terms and conditions only apply to bookings made on mettsocialliving.com (the "Website").
From the point at which you make your booking, we act solely as an intermediary between you and the Service Provider. METT Hotels & Resorts operates this Website, which acts as an interface between you and the various Service Providers offering services on this Website. When you make a booking for a service using this Website, you will be entering into a contract with the relevant Service Provider for that service.
These terms and conditions can be changed by us, and the Service Provider's terms and conditions can be changed by the Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by us on behalf of the Service Providers concerned. It is therefore essential that you read, save and/or print a copy of these terms and conditions at the time the booking is placed, in order to be aware of the provisions in force.
On completing a booking, you instruct us to arrange the service with the Service Provider you have selected. You are bound by your booking request (contractual offer) for a maximum of 24 hours. If we, or the respective Service Provider, have not confirmed the booking within 24 hours, you are no longer bound by your booking request.
These terms and conditions apply to the offering and provision of services via this Website and shall incorporate any applicable Service Provider terms and conditions made available to you before any booking is completed, and which you accept at the moment a booking is actually placed. It is your responsibility to familiarize yourself with these terms and conditions and the applicable Service Provider terms and conditions.
You must be at least 18 years old, be legally authorized to enter into contractual obligations at the time of booking, and have the requisite consent or authority to act for or on behalf of any persons included in a booking.
You must also ensure and hereby confirm that the details provided for all parties to the booking are complete and accurate, that all parties agree to be bound by these terms and conditions, and that you have the authority to accept — and do accept — these terms and conditions on behalf of all parties in the booking.
You are responsible for the booking, for paying the deposit and full price, for making any amendment or cancellation requests, for paying any additional charges relating to the booking, and for all other matters concerning the booking.
You agree to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or omissions.
You are responsible for your activities on this Website (financially or otherwise), including the possible use of your username and password. You guarantee that the information entered by you on this Website, in relation to you and, if applicable, your travelling companions, is accurate.
Any use of this Website that is fraudulent or in conflict with these terms and conditions shall be grounds for refusing you access to the services or other functionalities of this Website.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We advise you to review any travel prohibitions, warnings, announcements and advisories issued by the Foreign, Commonwealth & Development Office (FCDO) and displayed on their website.
By offering services in a particular international destination, we do not represent or warrant that travel to such destinations is advisable or without risk, and we are not liable for damages or losses that may occur as a result of travel to such destinations.
We do our utmost to provide photographs and illustrations that give you an accurate depiction of the services offered. The purpose of these photographs and illustrations is to show you the level of accommodation and degree of comfort, and they must not make any representation that exceeds this purpose.
The prices on this Website do not include travel insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks, such as the cost of repatriation in the event of an accident or illness. It is your responsibility to ensure that any insurance policy taken out is adequate to cover your requirements.
Please note that check-in time is usually 3:00 p.m. and check-out time is no later than 12:00 p.m.
You accept that, where we act as an interface between you and a Service Provider, we will under no circumstances be held liable with respect to services you have booked with a Service Provider. We are not liable to the extent that you are able to claim for damages under an insurance policy, such as travel and/or holiday cancellation insurance.
Except as expressly set out in these terms and conditions, all information contained on this Website is provided without any warranty (express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, you agree that we will not be liable for any direct, indirect or consequential loss arising from the use of this Website, any delay or inability to use this Website, or from your use of links from this Website. The exclusions and limitations contained in this article apply only to the extent permitted by law, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence or for fraud.
The price of the services will be as quoted on this Website from time to time, except in cases of obvious error. Prices are subject to change at any time, but changes will not affect bookings already accepted. In some cases, we may levy a booking fee in relation to certain transactions made on your behalf. You will be notified of all applicable charges at the time of booking. Despite our best efforts, some services listed on this Website may be incorrectly priced. We expressly reserve the right to correct any pricing errors on this Website and/or on bookings made at an incorrect price. In such an event, if available, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your booking without penalty. We are under no obligation to provide services to you at an incorrect (lower) price, even after confirmation of your booking has been sent to you.
You are responsible for paying all amounts for the services you book on this Website directly to the Service Providers, in accordance with their terms and conditions.
You shall provide the details of your payment card, and the Service Provider may need to verify: (i) the validity of the payment card (through a charge of nominal value that is either refunded within a few days or deducted from the final payment due to the Service Provider), and (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your card).
Some banks and credit card companies impose fees for international or cross-border transactions. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier for charging. In addition, some banks and card companies impose fees for currency conversion — for instance, if you make a booking in a currency other than that of your credit card, your card company may convert the booking amount into your card's currency and charge you a conversion fee. The exchange rate and any foreign transaction fee are determined solely by your bank on the day it processes the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
Local authorities in certain countries may impose additional taxes (tourist tax, etc.), which generally must be paid locally. You are solely responsible for paying such additional taxes. The amount of taxes may change between the booking date and the stay date. If taxes have increased by your stay date, you will be liable to pay them at the new, higher rate.
Changing or cancelling booked and confirmed services is subject to the terms and conditions of the respective Service Providers, including any costs for such change or cancellation.
In the event of cancellation or partial cancellation of a booking by you, charges may be imposed by the Service Provider.
If you do not cancel or change your booking before the cancellation policy period applicable to the property (which can vary by property and is set out during the booking process) prior to the date of arrival, you will be subject to the charges shown in the Service Provider's terms and conditions for the booking. Please note that some properties do not permit changes to or cancellations of bookings after they are made; such restrictions are shown in the Service Provider's terms and conditions for the booking.
We (and the applicable Service Provider) reserve the right to cancel your booking if full payment for the booking, or any applicable cancellation fee relating to a booking, is not received in a timely fashion.
It is possible that, from time to time and for various reasons (for example, a property is overbooked due to connectivity issues, or is closed due to a hurricane), a booking is cancelled or amended by the Service Provider or by us. Should such events occur, we will make all reasonable efforts to notify you as soon as possible and, where possible, will offer alternative accommodation. If this offer is not accepted by you, we will ensure that all monies paid in respect of the booking are refunded. Where appropriate — for example, where a technical issue on our part has caused a booking to be cancelled or amended, directly causing you loss — we will also pay you reasonable compensation.
In the event of a refund, the relevant amounts will be transferred back by the party that took the original payment (such as us or the Service Provider, as may appear on your credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.
Please inform yourself about passport, visa, currency or health requirements for your travel destination.
You agree that you are liable for any use of this Website by you, and for the use of your account by others — in particular by minors (under 18 years) living within your household.
You agree to monitor any use of this Website by minors acting in your name and on your account. You further warrant that all information provided by you or members of your household when using this Website is correct and complete.
Any speculative or incorrect booking, any booking made with fraudulent intent, or any booking made in anticipation of a rise in demand, is forbidden without restriction. The ability to book travel on this Website may only be used for lawful bookings on your behalf or on behalf of any other person for whom you may lawfully act.
Any complaints about your booking, including loss of, theft of, or damage to luggage, clothing or personal belongings that were not under your control during the stay, should be addressed to the Service Provider.
The European Commission's Online Dispute Resolution Platform is available [here]. (⚠️ Link missing — insert the actual URL)
Your use of this Website is granted on condition of your consent to the following provisions; if you do not agree to these provisions, you are not entitled to use this Website:
this Website is intended for your personal and non-commercial use, and you may not alter, copy, market, transfer, exhibit, demonstrate, reproduce, publish, license, create derivative works from, or assign or sell, information, software, products or services obtained via this Website; and
you may not use this Website or the services in breach of any applicable law or these terms and conditions.
Hyperlinks on this Website are provided for information only. We are not responsible for their content. The inclusion of hyperlinks to any other website implies neither approval of the material on such website nor any association with its operator.
If we do not invoke one of the provisions of these terms and conditions at any given moment, this shall not be interpreted as a waiver of the right to invoke it at a later date.
If any provision of these terms and conditions (or part of any provision) is found by any court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this agreement with you, and the validity and enforceability of the remaining provisions shall not be affected.
These terms and conditions shall form the entire agreement between us and you relating to the services and, without affecting any of our remedies (or your liability) for any misrepresentation by you, replace and supersede any previous proposals, correspondence, understandings or other communications, whether written or oral.
Any instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of any obligations under these terms and conditions affected by the force majeure event, and the party affected shall not be liable as a result of its inability to meet such obligations.
