Last Updated: [Insert Date]
Welcome to METT Hotels & Resorts.
METT Hotels & Resorts is a collection of lifestyle boutique hotels and resorts operated by Sunset Hospitality LLC, dedicated to providing exceptional hospitality experiences while respecting and protecting the privacy of our guests, visitors and business partners.
This Privacy & Cookie Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, make a reservation, stay at one of our properties, contact us or otherwise interact with our services (collectively referred to as the "Services").
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the data controller responsible for processing your personal data is:
Sunset Hospitality LLC METT Hotels & Resorts Website: https://mettsocialliving.com Email: info@mettsocialliving.com
Where applicable, additional information regarding the relevant local operating entity may be provided at the time personal data is collected.
Personal Data We Collect
How We Use Your Personal Data
Legal Bases for Processing
Sharing Your Personal Data
International Transfers of Personal Data
Data Retention
Your Privacy Rights
Cookies and Similar Technologies
Updates to this Privacy Policy
Contact Us
Your privacy is important to us.
This Privacy & Cookie Policy explains how METT Hotels & Resorts collects, processes, stores and protects your personal data when you use our Services.
It also explains your rights under applicable data protection laws and how you can exercise those rights.
This Policy applies to our websites, booking platforms, digital services, communications and hospitality services operated by or on behalf of METT Hotels & Resorts.
By using our Services, you acknowledge that you have read and understood this Privacy & Cookie Policy.
Where applicable law requires your consent, such as for certain marketing communications or non-essential cookies, we will request your consent before processing your personal data for those purposes.
Our website may contain links to third-party websites, booking platforms or social media services. These third-party services operate independently from METT Hotels & Resorts and may have their own privacy policies. We recommend reviewing those policies before providing personal information.
We are committed to processing personal data lawfully, fairly and transparently and to protecting the confidentiality, integrity and security of your information.
METT Hotels & Resorts collects and processes personal data necessary to provide our Services, operate our business, comply with legal obligations and enhance your guest experience.
The personal data we collect depends on your interactions with us and may be obtained directly from you, automatically through your use of our Services, or from trusted third parties.
You may provide personal data when you:
participate in promotions or events; or
request additional guest services.
This information may include:
purchase history; and
communications exchanged with us.
In certain circumstances, we may process limited categories of sensitive personal data where necessary to provide requested services or comply with legal obligations.
This may include information relating to:
disabilities; or
medical conditions relevant to your stay.
Such information will only be processed where necessary, voluntarily provided by you, or otherwise permitted under applicable law.
Where required to provide requested services, this information may be shared only with authorised personnel or relevant service providers, such as restaurants, transportation providers or medical assistance providers.
When you visit our website or use our online Services, we may automatically collect technical information, including:
referring websites; and
website usage information.
Where required by law, non-essential cookies and similar technologies will only be used after obtaining your consent.
We may receive personal data from trusted third parties, including:
payment providers; and
service partners.
Such information may include contact details, reservation information, travel requirements and guest preferences necessary to provide our Services.
METT Hotels & Resorts processes personal data only for legitimate and clearly defined purposes.
We use your personal data for the following purposes:
We use personal data to:
respond to requests; and
communicate with you regarding your reservation.
We process personal data to:
collect guest feedback; and
improve our services.
We may use personal data to:
provide relevant recommendations; and
improve your overall experience.
Where permitted by law or where you have provided consent, we may use your personal data to send information about:
special offers; and
new services.
You may unsubscribe from marketing communications at any time.
We may process personal data to:
enforce our terms; and
establish or defend legal claims.
We may process personal data to comply with legal obligations and for legitimate business purposes, including:
business administration; and
operational improvement.
METT Hotels & Resorts processes your personal data only where we have a lawful basis to do so under applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
Depending on the circumstances, we rely on one or more of the following legal bases:
We process your personal data where necessary to provide services requested by you or to take steps before entering into a contract.
This includes:
responding to booking enquiries; and
delivering requested guest services.
We process personal data where necessary to comply with legal obligations, including:
responses to lawful requests from authorities; and
other regulatory requirements.
We may process your personal data where necessary for our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.
Our legitimate interests include:
protecting our legal rights; and
ensuring business continuity.
Where required by law, we rely on your consent for certain processing activities, including:
personalised advertising; and
certain processing of sensitive personal data.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
In exceptional circumstances, we may process personal data where necessary to protect your vital interests or those of another person, such as in a medical emergency.
METT Hotels & Resorts does not sell, rent or trade your personal data to third parties.
We may share personal data only where necessary to provide our Services, comply with legal obligations, protect our legitimate interests or where you have provided consent.
Your personal data may be shared with companies within Sunset Hospitality Group where necessary for:
customer support; and
business management.
Access is limited to authorised individuals who require the information for legitimate purposes.
We work with carefully selected third-party providers who support our operations, including providers of:
guest feedback platforms; and
professional advisory services.
These providers are required to process personal data only according to our instructions and applicable data protection laws.
Where reservations are made through travel agencies, online travel agencies, tour operators or other booking partners, personal data may be exchanged with those organisations to manage your reservation and provide requested services.
Our booking technology providers may also process personal data necessary to operate reservation functionality.
Payments are processed through authorised payment service providers.
METT Hotels & Resorts does not store full payment card information unless permitted by applicable law and security standards.
We may disclose personal data where required by law or necessary to:
protect our property; or
establish, exercise or defend legal claims.
As an international hospitality group, METT Hotels & Resorts may process personal data in countries outside the country where it was originally collected.
Some countries may not provide the same level of data protection as your country of residence.
Where personal data is transferred internationally, we implement appropriate safeguards required under applicable data protection laws.
These safeguards may include:
contractual protections; and
additional technical and organisational security measures.
We ensure that international transfers are carried out only where adequate protection for your personal data is maintained.
You may request further information regarding the safeguards applied to international transfers by contacting us.
METT Hotels & Resorts retains personal data only for as long as necessary for the purposes for which it was collected.
Retention periods depend on:
contractual obligations; and
legitimate business needs.
We may retain personal data for purposes including:
handling complaints; and
establishing or defending legal claims.
Financial and accounting records are retained according to applicable legal requirements.
Marketing information is retained until you withdraw consent or request removal.
When personal data is no longer required, it is securely deleted, destroyed or anonymised.
Depending on applicable law, you may have the following rights regarding your personal data:
You may request information about the personal data we hold about you and how it is processed.
You may request correction of inaccurate or incomplete personal data.
You may request deletion of your personal data where applicable.
This right may be limited where we are required to retain information by law or for legal claims.
You may request that we limit the processing of your personal data in certain circumstances.
Where applicable, you may request your personal data in a structured and commonly used electronic format.
You may object to certain processing activities, including direct marketing.
Where processing is based on consent, you may withdraw your consent at any time.
To exercise your rights, please contact:
Email: info@mettsocialliving.com
We may request information necessary to verify your identity and protect your personal data.
We will respond within the timeframe required by applicable law.
You also have the right to lodge a complaint with the competent data protection authority in your jurisdiction.
METT Hotels & Resorts uses cookies and similar technologies on its website and digital platforms to ensure that our Services function correctly, improve user experience, analyse website performance and, where permitted, provide personalised content and marketing communications.
This section explains what cookies are, how we use them and how you can manage your preferences.
Cookies are small text files stored on your device when you visit a website.
Cookies allow websites to recognise your device, remember preferences, improve functionality and collect information about how visitors interact with websites.
Cookies may be:
Session cookies, which are deleted when you close your browser; or
Persistent cookies, which remain on your device for a defined period or until deleted.
Cookies may also be:
First-party cookies, placed by METT Hotels & Resorts; or
Third-party cookies, placed by external providers whose technologies are used on our website.
We may use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable functions such as:
security features; and
basic website functionality.
These cookies do not require consent where they are strictly necessary for providing the requested service.
Functional Cookies
These cookies allow our website to remember your choices and provide enhanced functionality, including:
previous interactions; and
customised website features.
Analytics Cookies
Analytics cookies help us understand how visitors use our website by collecting information such as:
website performance; and
technical information.
Where required by law, analytics cookies are activated only after obtaining your consent.
Marketing Cookies
Where you provide consent, marketing cookies may be used to:
personalise marketing activities; and
improve communications.
We may use third-party technologies provided by selected partners, including:
social media integrations; and
customer experience tools.
These third parties may process information collected through cookies according to their own privacy policies.
Where required by law, visitors will be provided with a cookie preference management tool allowing them to:
reject non-essential cookies; or
select individual cookie categories.
You may change or withdraw your cookie preferences at any time through the cookie management tool available on our website.
Please note that disabling certain cookies may affect website functionality.
You can also manage cookies through your browser settings.
Most browsers allow you to:
accept cookies only from certain websites; or
receive notifications before cookies are stored.
Blocking cookies may affect your ability to use certain features of our website.
The following table provides an overview of cookie categories that may be used on the METT Hotels & Resorts website.
The specific cookies used on our website may change over time depending on the technologies implemented.
A complete and updated list of cookies, including cookie name, provider, duration and purpose, should be made available through the website cookie preference centre.
METT Hotels & Resorts may update this Privacy & Cookie Policy from time to time to reflect:
changes in applicable legislation; or
improvements to our privacy practices.
When we update this Policy, we will revise the "Last Updated" date displayed at the beginning of the document.
Where appropriate, we may also provide additional notice through our website or other communication channels.
We encourage you to review this Privacy & Cookie Policy periodically to remain informed about how we protect your personal data.
Your continued use of our Services after an updated version has been published means that you acknowledge the updated Policy.
If you have any questions, comments, requests or complaints regarding this Privacy & Cookie Policy, our processing of personal data or the use of cookies, please contact us:
METT Hotels & Resorts Operated by Sunset Hospitality LLC
Website: https://mettsocialliving.com Email: info@mettsocialliving.com
You may contact us to:
raise concerns about our privacy practices; or
request further information regarding international data transfers.
We will review and respond to your request in accordance with applicable data protection laws.
If you are not satisfied with our response, you may contact the relevant data protection supervisory authority in your country of residence or where you believe a breach of data protection law has occurred.
Last Updated: [Insert Date]
This Privacy & Cookie Policy replaces any previous versions and describes the current privacy practices of METT Hotels & Resorts regarding the collection, use, disclosure and protection of personal data.
Before publication, METT Hotels & Resorts should ensure that this document accurately reflects:
booking systems and third-party integrations; and
international data transfer mechanisms.
© METT Hotels & Resorts – Sunset Hospitality LLC
| Cookie Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary Cookies | Required for website operation, security and reservation functionality. | No |
| Functional Cookies | Used to remember preferences and improve user experience. | Yes, where required |
| Analytics Cookies | Used to analyse website traffic and performance. | Yes |
| Marketing Cookies | Used for personalised content, advertising and campaign measurement. | Yes |
